Shipping Policy
Processing Time: Orders are processed within 2–5 business days.
Shipping Options:
USPS Standard: 3–7 business days — Free shipping
You will receive a tracking number once your order ships. Lost or Stolen Packages: MainGirlFashion is not responsible for packages marked as delivered but lost or stolen.
Please Note: Shipping times are estimates and may be delayed due to holidays, weather, or other unforeseen events. Each order is lovingly packaged to ensure it arrives in perfect condition.
Return & Exchange Policy
Returns: Returns accepted within 30 days of delivery if the item is in original, unused condition.
Return Shipping: Customers cover return shipping unless the item is defective—in that case, we provide a prepaid return label.
Exchanges: Available for incorrect or damaged items within 30 days of delivery.
Final Sale: No returns or exchanges on final sale items.
Damaged Items:
If chains, zippers, or other damage occurs within 30 days of purchase, we will send you a new bag, but we must
receive the damaged product first.
Contact us via email to receive a damage assessment form.
Please note that sending a replacement may take 2–5 business days after we receive the damaged item.
Refund Policy
Processing: Refunds are processed within 10 days after we receive and inspect the returned item.
Method: Refunds are issued to the original payment method.
Non-Refundable: Shipping fees are non-refundable.
Privacy Policy
We keep your information confidential and never share it without consent. Payments are securely processed to protect your personal and financial data.
For full details, please see our Privacy Statement.
Customer Service Commitment
Contact: For inquiries, email us at support@maingirlfashion.com with your order number, full name, description of the issue, and any relevant photos.
Response Time: We respond within 2–5 business days, Monday–Friday, 9 AM–6 PM. For urgent issues, mark your email subject “URGENT.”
Customer Satisfaction: Your satisfaction is our priority. We welcome feedback and aim to resolve issues fairly and promptly.
Dispute Policy
Unlawful disputes (e.g., chargebacks) without contacting us first may result in being blocked from future orders. Please contact us directly at support@maingirlfashion.com to resolve concerns.
Additional Information
● Order Cancellation: Orders can be canceled within 24 hours of placement by contacting customer support.
● Support Hours: Monday–Friday, 9 AM–6 PM. We are closed weekends and public holidays.
● Respectful Communication: We ask customers to communicate respectfully. Abusive language may result in refusal of service.
MainGirlFashion Customer Code of Conduct
To maintain a safe, professional, and luxe shopping experience:
● Treat our team with respect—rude, threatening, or abusive behavior will not be tolerated.
● Provide clear and calm communication to help us resolve issues efficiently.
● Repeat or serious violations may result in account restrictions or refusal of service.
● We reserve the right to remove customers from our shop or online services if behavior violates these guidelines.
Patent Pending & Intellectual Property
All MainGirlFashion bags and designs are patent pending. Our products are original, legally protected, and exclusive to our brand.
Respect Our Designs:
● Customers and other businesses may not reproduce, copy, or sell MainGirlFashion products without explicit permission.
● Any unauthorized production, sale, or distribution of our designs will be subject to legal action.
Authenticity Guarantee:
● Only items purchased through MainGirlFashion or authorized retailers are authentic.
● This ensures every customer receives a unique, high-quality product.
Packaging Note:
● “Patent Pending – Unauthorized reproduction is prohibited and will be subject to legal action.”